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Terms & Conditions

1. Terms & Conditions of Sale

2. Disclaimer of Liability

3. Indemnity

4. Privacy Policy

5. Security

6. Accounts and Passwords

7. Cookies

8. Intellectual Property, Trade Marks & Copyright

9. Methods of Payment

10. Currency & Prices

11. Stock Availability

12. Order Cancellations

13. Returns & Refunds

14. Faulty / wrong item

15. Delivery / Shipping time & cost

16. Customs & Duty

17. VAT

18. Liability

19. General

20. Contact Us

1. Terms & Conditions of Sale

1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.2. The prices payable for goods that you order are as set out in our website.

1.3. The formation, existence, construction, performance, validity and all aspects of the contract between us shall be governed by English Law and you and NaturalFigures Limited shall submit to the exclusive jurisdiction of the English courts.

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2. Disclaimer of Liability

2.1. Unless expressly stated to the contrary to the fullest extent permitted by law, NaturalFigures Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. NaturalFigures Limited does not represent or warrant that the information provided on this website is accurate, complete or current. NaturalFigures Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the material used in this website. Prices and product availability information may change at any time without notice and it is the users responsibility to check whether any such changes have been made.

2.2. We do not warrant that functions contained in the website content will be uninterrupted or error free, that defects will be corrected, or that we or the server that makes it available are free of viruses or bugs.

2.3. Certain links in this website may connect to other websites maintained by other parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

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3. Indemnity

3.1 By using any service provided by NaturalFigures Limited you agree to indemnify, defend and hold harmless NaturalFigures Limited its directors, employees, affiliates, consultants and agents, from any and all third party claims, liability, damages and/or costs including, but/not limited to, legal fees arising from, without limitation, your use of the NaturalFigures.co.uk services, your breach of the terms of service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

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4. Privacy Policy

4.1. NaturalFigures.co.uk is committed to protecting the privacy and security of our site visitors and customers, we will not disclose any information about our customers to any third party.

4.2. We will ensure that any information obtained whilst visiting and using NaturalFigures.co.uk website will always be used, held and transferred in compliance with all applicable data protection rules and regulations. Our privacy policy is updated on a regular basis, it is therefore up to the user to check for any changes.

4.3. The information we collect:

Your name, telephone number, home & delivery address and email address, which we collect when orders are placed. We do not receive any credit/debit card details. All payments are processed by SagePay secure service providers.

4.4. What the information is used for:

We will use this information to process orders, for promotional activity, and to keep you updated in changes operated within the website. If you agree to use of your information, please tick the relevant box when submitting your details and we will send you newsletters via email advising you of forthcoming special offers and promotions. A facility is available for you to unsubscribe at any time.

4.5. We reserve the right to disclose personal data to any third party which has a legal right to request such information

4.6. We are registered for the purposes of the Data Protection Act 1998, and make every effort to ensure that our systems and procedures meet both the legal requirements and the best practice recommendations of the Act.

4.7. For more detail about your rights under the act, the rules we have to adhere to in collecting and storing your information, and how you can check your data records visit www.dataprotection.gov.uk.

4.8. You have a right to receive a copy of the information we hold about you by sending your request in writing, together with an administration fee of £10 to our address (which you can find under the Contact Us section). ].

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5. Security

5.1. Shopping at NaturalFigures.co.uk is completely secure. We do not receive any credit/debit card details. All payments are processed via Sagepay secure service providers. Sagepay provides very high levels of internet and physical security to ensure sensitive information is never compromised.

5.2. Sagepay security measures:

Credit/debit card details are secured with a 128-bit encrypted sessions.

Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Additional security measures including a security key that is used to produce MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information.

They allow the receiver to validate that the information received is identical to that sent.

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6. Accounts and Passwords

6.1. When placing an order with NaturalFigures we will ask you to set up an account. Your account will contain your name, delivery details, email address and a record of your orders. To make amendments to your account you will need your email address and password. If you are a new customer and want to create an account, click on the My Account button and follow the on screen instructions.

6.2. If you are a returning customer, click on the My Account button, enter your email address and password. If you have forgotten your password, don’t worry just click on password forgotten, you will then be sent an email containing your password. Please note that your password is confidential and will only be seen by you.

6.3. Please note that we do not store your credit card details online.

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7. Cookies

7.1. Cookies are small bits of data that are stored on your hard drive. At NaturalFigures we use cookies to keep track of the items you have placed in your shopping cart, allowing you to leave the site at any time and still have the items in your shopping cart when you return.

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8. Intellectual Property, Trademarks & Copyright

8.1. All contents including website design, graphics, text and images are owned or licensed to NaturalFigures Limited. Any use of the site or its contents, including copying or storage in whole or part, other than for personal use is strictly prohibited.

8.2. NaturalFigures is a registered trademark of NaturalFigures Limited in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.

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9. Methods of Payment

9.1. We accept most major credit and debit cards

Please note we DO NOT ACCEPT payment by cheque or postal order.

9.2. At NaturalFigures.co.uk you will be charged when your order as been accepted.

All orders for products are subject to availability. Our interactive stock control system will only allow you to order items for immediate despatch. In the unlikely event that an item is found to be out of stock, you will receive an email notification and payments will be reimbursed in full ASAP. We will not be obliged to offer any additional compensation for disappointment suffered.

We aim to despatch all items as soon as possible subject to payment clearance & stock availability.

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10. Currency and Prices

10.1 We accept the following currencies:

UK Pound Sterling (GBP)
US Dollar (USD)
Euro (EUR)

10.2. Prices on our website are shown in GBP. If you require an alternative currency click onto the currency converter button, displayed on the right hand corner of every page. Please note that prices shown on the website in US Dollars and Euro are only a guide, and may differ slightly when you go to the checkout, this is due to the exchange rate.

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11. Stock Availability

11.1 All orders for products are subject to availability. Our interactive stock control system will only allow you to order items for immediate despatch.
Should an item be indicated out of stock, it is on order from the manufacturer and should be available shortly.
Sale items have limited stock availability and will not be replenished, when they are gone, they’re gone, so buy it now to avoid disappointment.

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12. Order Cancellations

12.1. Under the United Kingdom Distance Selling Regulations you have the right to cancel the order/contract for any reason at any point from the time of ordering until seven working days after delivery. Cancellation of an order must be made in writing, quoting your order/invoice number, within 7 working days of the delivery of your item(s), and can be sent by email to customerservices@NaturalFigures.co.uk. Once you have cancelled your order you must return the goods to us immediately at your own cost see Returns and Refunds for details. The item is your responsibility until it reaches us. For your own protection when returning an item, we advise that you get proof of postage and insurance to cover the value of the goods. We will let you know as soon as we receive the goods, and will then process your request for a refund as quickly as possible.

12.2. If we have already shipped your order by the time you notify us of your wish to cancel, please return the item immediately (see Returns and Refunds for details of how to return). We will contact you as soon as we receive the goods, and will process your request as quickly as possible.

12.3. Customers must return the goods in the event they cancel the contract. If you fail to return the goods we may arrange for collection of these goods from your residence at your cost. These costs will be deducted from your refund. Your refund will be processed within 30 days at the latest, after we receive your notification.

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13. Returns & Refunds

13.1. NaturalFigures.co.uk offers you a 100% guarantee that if you are not completely satisfied with your goods, we will refund you minus the initial postage costs. Please note the item must be returned in it’s original condition & packaging, unworn and unwashed with all labels intact. Goods must be returned within 14 days of receipt within the UK and 21 days of receipt rest of world, the item is your responsibility until it reaches us, we therefore advise that you request proof of postage.

Please allow up to 48 hours upon receipt of your returned items, for your refund to be processed via your payment method. (please view our office hours below).

Exchanges

Unfortunately we do not offer exchanges, please return your item for a refund and then order another item.

13.2. Please ensure that briefs / thongs / swimwear etc. are tried on over your own underwear. Also when trying on lingerie / swimwear please ensure that you are not wearing perfume or deodorant which may leave scent or marks on the item. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. Some products are non-returnable for hygiene reasons (unless the item is found to be faulty). These products are clearly marked with ‘NR’ within the product information. These conditions do not affect your statutory rights.

13.3. Returning Instructions:

Complete the returns slip on the reverse of the invoice (ticking appropriate box)

Tear off slip (retaining the invoice for your own records)

Package the item (in original packaging, with labels intact) including returns slip.

Returns address is at the top right hand corner of the invoice page 1.

Post the item to us by visiting your local post office, the item is your responsibility until it reaches us, we therefore advise that you request proof of postage.

Once we receive your returned items we will then process your request for a refund as quickly as possible. Please allow 48 hours for your refund to be processed via your payment method.

For International Returns, clearly mark on the package Returned Goods to avoid delays at customs.

13.4. Returning goods for which duty has been paid

If for any reason you wish to return goods that you have paid duty on, it may be possible for you to claim a refund on duties that you have paid. To make a claim contact your local customs authority.

 

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14. Faulty / wrong item

14.1. If the item you received is faulty or not what you have ordered, you are entitled to a refund or replacement. Please email customerservices@NaturalFigures.co.uk quoting your order/invoice number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement.

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15. Delivery / Shipping time & cost

15.1 We aim to despatch all items as soon as possible (but in any event 30 days of the order) subject to payment clearance & stock availability. We will arrange delivery of the goods ordered by you to the address you give us for delivery at the time you make your order.

Orders will be sent in plain packaging. Please note that for delivery purposes our return address will be shown in one corner of the address label.

We dispatch items within 24-48 hours (except weekends) of order placed and payment recieved, then usual postal service timescales apply. If items are purchased and payment received before 8am Monday to Friday we will make every effort to post your order on that day. Please note that we do not post on weekends.

Office hours:   Monday to Friday 8am till 5pm

Delivery - We use Royal Mail for Deliveries

Delivery Option Price Delivery Times
UK Standard
£2.95

Up to 5 working days

Orders are normally dispatched the following working day, and sent via Royal Mail First Class post. Delivery should be within 5 working days. However we rely on Royal Mail and this cannot be guaranteed. If you require urgent delivery please choose the Next Day delivery option below.

UK Recorded £3.95

 Up to 5 working days

Orders are normaly dispatched the following working day, and sent via Royal Mail First Class Recorded post. Delivery should be within 5 working days, however we rely on Royal Mail and this cannot be guaranteed. This service offers eletronic tracking. A signiture will be required upon delivery.

UK Next Day £5.95

 Next working day

This will guarantee delivery the following working day before 1.00pm, provided we receive your order before midday. This service offers electronic tracking.  A signiture will be required upon delivery.

UK Next Day - Saturday £7.95

 Next day - Saturday

This will guarantee delivery before 1.00pm on a Saturday, provided we receive your order before midday on the Friday. This service offers electronic tracking. A signiture will be required upon delivery.

Europe Standard £5.95

 Up to 14 working days

Orders are dispatched by Royal Airmail First Class post and although delivery can be much sooner you should allow up to 14 working days.

Europe Recorded £9.95

 5 to 14 working days

Orders are dispatched by Royal Airmail International signed for delivery and although delivery can be much sooner, you should allow up to 14 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signiture is required upon delivery.

Europe Express £11.95

 3 to 7 working days

Orders are dispatched by Royal Mail Airsure delivery. Airsure mail recieves priority handling in the UK and abroad, however airsure is not a guaranteed courier service.  Items are tracked until they leave the UK and then the item is handed over to the destination country's postal service as a priority item and in some cases items will be  tracked upon arrival in the destination country. A signiture will be required upon delivery.

This service is only available for the following destinations:

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Rest of World Standard £5.95

 Up to 14 working days

Orders are dispatched by Royal Airmail First Class post, and although delivery can be much sooner you should allow up to 14 working days for delivery. Deliveries outside Europe may be subject to import duties or taxes.

Rest of World Recorded £9.95

 5 to 14 working days

Orders are dispatched by Royal Mail International Signed for delivery and although delivery can be much sooner , you should allow up to 14 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signiture is required upon delivery. Deliveries outside Europe may be subject to import duties or taxes.

Rest of World Express
£11.95

 3 to 7 working days

Orders are dispatched by Royal Mail Airsure delivery. Airsure mail received priority handling in the UK and abroad, however airsure is not a guaranteed courier service. Items are tracked until they leave the UK and then the item is handed over to the destination country's postal service as a priority item, and in some cases items will be tracked upon arrival in the destination country. A signiture will be required upon delivery.

This service is only available to the following destinations:

World Zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.

World Zone two: New Zealand

Deliveries outside Europe may be subject to import duties or taxes

Please visit Royal Mail website for full details on delivery times as above times are only a guide.

Please view our delivery page for full details of the countries we deliver to.

15.2. For UK deliveries

If you are not in at the time of delivery of your package, or the package is too large to fit through the letterbox. Don’t worry! The postman will leave a card asking you to collect your package from your local post depot (You will need to take proof of identification and the card to collect your item). If you are unsure contact the courier direct as you may be able to arrange a re-delivery. Parcels are sometimes left with a neighbour if you were out at the time a delivery was attempted.

15.3.  All deliveries will be made according to the courier's procedures.

15.4. For Worldwide deliveries

If you are not in at the time of delivery of your package, or the package is too large to fit through the letterbox. Don’t worry! The postman will leave a card asking you to collect your package from your local post depot (You will need to take proof of identification and the card to collect your item). If you are unsure contact the courier direct as you may be able to arrange a re-delivery. Parcels are sometimes left with a neighbour if you were out at the time a delivery was attempted.

15.5. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

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16. Customs & Duty

16.1. Deliveries outside the UK may be subject to import duties or taxes.

16.2. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; you may want to contact your local customs office for further information.

16.3. Please note it is a legal requirement that we declare the full value of the goods on all packages mailed outside the European Union. There will be a customs sticker on the reverse of the package declaring the full value and contents of the package.

16.4 Returning goods for which duty has been paid

If for any reason you wish to return goods that you have paid duty on, it should be possible for you to claim a refund for duties that you have paid. To make a claim contact your local custom authority.

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17. VAT

17.1. All items shown are inclusive of VAT @ 20%

Orders outside the UK are not subject to VAT. All NaturalFigures customers pay the same prices throughout the world, to help cover additional costs for providing a service to international customers.

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18. Liability

18.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

18.2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

18.2.1. to make good any shortage or non-delivery;

18.2.2. to replace or repair any goods that are damaged or defective; or

18.2.3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

18.3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 18.2.3. above.

18.4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

18.5.1. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

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19. General

19.1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at NaturalFigures Ltd, Harmony House, 34 High Street, Aldridge, Walsall, West Midlands WS9 8LZ. All notices from us to you will be displayed on our website from to time.

19.2. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

19.3. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19.4. Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

19.5. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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20. Contact Us

Office hours:  Monday to Friday 8am till 5pm

If you would like to contact NaturalFigures with questions or comments:

Contact us by email:

For general enquires or comments: enquires@NaturalFigures.co.uk

For order enquires: customerservice@NaturalFigures.co.uk

Contact us by post:

NaturalFigures Limited
Harmony House,
34 High Street,
Aldridge,
Walsall
West Midlands
WS9 8LZ

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